Privacy Policy

1. Introduction

wild4d ("we," "us," or "our") operates the online gaming platform accessible at https://wild4d.cam and is committed to safeguarding the privacy and personal information of all users who access or interact with our Services. This Privacy Policy describes in detail how we collect, use, store, share, and protect your personal data when you register an Account, make deposits or withdrawals, play games, contact our support team, or otherwise interact with wild4d.

This Policy applies to all users of the wild4d platform, including registered players, prospective players who browse our website without registering, and anyone who contacts us through our support channels. It covers all personal data processed by wild4d in connection with the Services offered through our website and any associated mobile-browser interfaces.

Please read this Privacy Policy carefully and in full before using wild4d. By accessing our website or creating an Account, you acknowledge that you have read and understood the practices described in this Policy. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including names, identification numbers, location data, online identifiers, or factors specific to the physical, economic, cultural, or social identity of that person.
• "Processing" means any operation performed on personal data — including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, restriction, erasure, or destruction.
• "Data Controller" means wild4d, which determines the purposes and means of processing personal data collected through our platform.
• "Data Processor" means any third party that processes personal data on our behalf and under our documented instructions.
• "User" or "You" refers to any individual who accesses, registers on, or uses the wild4d platform.
• "Services" refers to all games, betting markets, payment facilities, customer support, and other features available through the wild4d platform.
• "KYC" (Know Your Customer) refers to mandatory identity and age verification procedures required before processing withdrawals.
• "Cookies" refers to small text files placed on your device by our website to facilitate a personalized browsing experience and usage analytics.

3. Data We Collect

Depending on how you interact with our platform, we may collect the following categories of personal data:

3.1 Registration and Identity Data

• Full legal name
• Date of birth
• Gender (optional)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Indonesian Rupiah / IDR)

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued identification (Indonesian KTP or passport)
• Proof of address documents (utility bills, bank statements)
• Selfie photographs taken for liveness verification
• National identification numbers where visible on submitted documents

3.3 Financial Data

• Bank account details (account holder name, account number, bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction history (deposits, withdrawals, dates, amounts in IDR)
• Source of funds declarations (where requested)

3.4 Gameplay and Activity Data

• Games played, bet amounts, outcomes, and session durations
• Betting preferences and activity patterns (used for responsible gaming monitoring)
• Bonus and promotion uptake history
• Account login timestamps and session history

3.5 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring website URLs and navigation paths within our platform

3.6 Communications Data

• Contents of Live Chat, email, and WhatsApp communications with our support team
• Feedback and survey responses
• Complaint and dispute records

4. How We Collect Your Data

We collect personal data through the following mechanisms:

• Direct submission: Information you provide when registering an Account, completing KYC, submitting payment details, contacting support, or filling out any form on our platform.
• Automated collection: Technical data collected automatically when you access our website, including IP address, device details, and browsing behavior, via cookies and similar tracking technologies.
• Payment providers: Transaction confirmation data received from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet processors (OVO, DANA, GoPay) when you make deposits or request withdrawals.
• Identity verification partners: Results from third-party KYC verification services that we engage to confirm your identity, age, and document authenticity.
• Fraud and security systems: Behavioral analytics and device fingerprinting data generated by our anti-fraud and responsible gaming monitoring tools.

5. Purposes of Processing

We process your personal data only for specific, legitimate purposes. The table below summarizes our principal processing activities:

6. Legal Basis for Processing

wild4d processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and our operator license conditions, including KYC/AML obligations, responsible gaming requirements, and financial reporting duties.
• Legitimate interests: Processing necessary for fraud prevention, platform security, IT infrastructure maintenance, and internal analytics — balanced against your rights and interests.
• Consent: Processing for optional purposes such as marketing emails and personalized game recommendations, where you have given specific, freely given, informed, and unambiguous consent. You may withdraw consent at any time without affecting prior processing.

7. Data Sharing & Third-Party Disclosure

wild4d does not sell or rent your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to protect it:

7.1 Payment Processors

We share necessary financial and identity data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process your deposit and withdrawal transactions. These processors operate under their own privacy policies and are independently regulated financial institutions.

7.2 Identity Verification Partners

We share your KYC documents and identity information with accredited identity verification service providers for the purpose of confirming your age, identity, and document authenticity. These providers act as data processors under our instructions and are prohibited from using your data for their own purposes.

7.3 Game Providers

To deliver gaming content from providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft, we may share your Account identifier and session data with those providers. No financial or KYC documents are shared with game studios.

7.4 Regulatory and Legal Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities when required by law, court order, or our operator license obligations — including reporting suspicious financial activity and cooperating with anti-money-laundering investigations.

7.5 Fraud Prevention Services

We use specialist third-party fraud detection and anti-abuse tools. Aggregated or pseudonymized behavioral data may be shared with these services to identify patterns indicative of fraudulent activity, multi-accounting, or bonus abuse.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the wild4d business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy practices of the new controller.

8. International Data Transfers

wild4d operates internationally, and some of our third-party processors — including game studios and cloud infrastructure providers — may be located outside Indonesia. Where personal data is transferred to countries that do not provide an equivalent level of data protection, we implement appropriate safeguards, including standard contractual clauses, data processing agreements, and technical security controls. By using our Services, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Indonesia.

9. Data Retention

We retain your personal data for as long as your Account is active and for a minimum period thereafter as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the Account plus a minimum of 5 years following Account closure, in accordance with anti-money-laundering requirements.
• KYC documents: Retained for 5 years from the date of verification or Account closure, whichever is later.
• Financial transaction records: Retained for 5 years from the date of each transaction.
• Gameplay and session data: Retained for 3 years from generation, then aggregated and anonymized.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent plus 1 year thereafter as evidence of consent history.
• Technical and device data (logs): Retained for 12 months from generation.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. If you request Account closure, we will cease active processing of your data for Service delivery purposes but will retain records for the mandatory periods stated above.

10. Security Measures

wild4d takes the security of your personal data seriously and implements a layered set of technical and organizational controls to protect against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser's address bar.
• Encryption at rest: Sensitive data stored on our servers — including KYC documents and financial records — is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized staff on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication (2FA): Available for all player Accounts and mandatory for all internal staff systems.
• Penetration testing: Our platform undergoes regular third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses.
• Segregated player funds: Financial balances are held in bank accounts segregated from operational funds, protecting your money in the event of company insolvency.
• Staff training: All wild4d employees who handle personal data receive regular privacy and security training.

Despite these measures, no online platform can guarantee absolute security. If you suspect your Account has been compromised, please contact our support team immediately at [email protected] and change your password without delay.

11. Your Privacy Rights

As a user of wild4d, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days of receiving a verified request.

11.1 Right of Access

You have the right to request a copy of all personal data we hold about you, along with information about how it is processed, the categories of data concerned, and the third parties with whom it has been shared.

11.2 Right to Rectification

If any personal data we hold is inaccurate or incomplete, you have the right to request correction. Note that changes to core identity data (name, date of birth) may require additional KYC verification to prevent fraud.

11.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. This right is subject to our legal retention obligations — we cannot erase data we are required by law to retain (e.g., AML transaction records for 5 years).

11.4 Right to Restrict Processing

You may request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is contested or while an objection to processing is being assessed.

11.5 Right to Data Portability

Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON).

11.6 Right to Object

You have the right to object to processing based on legitimate interests, including profiling. You may also object at any time to processing of your data for direct marketing purposes — including marketing emails and promotional SMS notifications. Marketing opt-out requests are processed immediately.

11.7 Right to Withdraw Consent

Where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, click "Unsubscribe" in any marketing email or contact our support team.

12. Cookies & Tracking Technologies

wild4d uses cookies and similar tracking technologies on our website to ensure essential functionality, improve user experience, and gather anonymized usage analytics. The following categories of cookies are used:

12.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, security tokens, load-balancing identifiers, and user preference settings (e.g., language). No personal data collected by these cookies is shared with third parties.

12.2 Analytics Cookies

We use privacy-respecting analytics tools to understand aggregate user behavior — which pages are visited most frequently, average session durations, and common navigation paths. Analytics data is anonymized and used solely to improve our platform. You may opt out of analytics cookies through your browser settings or by contacting our support team.

12.3 Functional Cookies

Functional cookies remember your preferences across visits — such as your preferred game category, display settings, and whether you have acknowledged our responsible gaming notices. Disabling functional cookies may reduce the quality of your experience.

12.4 Managing Cookies

You can manage or disable cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your Account and using our Services. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

13. Minors' Privacy

wild4d's Services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under 21. If you are under 21, you are not permitted to register an Account, use our Services, or submit any personal data to our platform. If we discover that personal data has been collected from a person under 21 years of age, we will immediately close the Account, delete the data, and take appropriate action in accordance with our Responsible Gaming Policy.

If you believe that a minor has registered an Account on wild4d, please notify us immediately at [email protected].

14. Changes to This Privacy Policy

wild4d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and — where we hold your email address — send you a notification summarizing the key changes at least 14 days before the updated Policy takes effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Continued use of wild4d Services following the effective date of any revised Policy constitutes your acceptance of the updated terms.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please reach out to our dedicated privacy team:

• Email: [email protected] (subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 on our website
• Response time: We aim to acknowledge all privacy-related inquiries within 2 business days and to provide a substantive response within 30 days.

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the data protection or supervisory authority in your jurisdiction. wild4d is committed to cooperating fully with any such investigation and to resolving complaints in good faith.

For general platform support, account queries, or deposit and withdrawal assistance, our customer support team is available 24/7 via Live Chat and at [email protected].